TERMS & CONDITIONS

Tones & Bones Manual Physiotherapy Clinic

Website: www.tonesandbones.in
Clinic Address: No. 32, 1st Street, Thirumalai Vasan Nagar, Moolakulam, Puducherry – 605010, India
Phone / WhatsApp: 9840837321

Effective Date: 7 September 2026

These Terms & Conditions govern your use of the Tones & Bones Manual Physiotherapy Clinic website and your interaction with our clinic through our website, telephone, WhatsApp and other communication channels.

By accessing our website, submitting an enquiry, requesting an appointment or using our services, you agree to these Terms & Conditions.

1. WEBSITE INFORMATION

The website www.tonesandbones.in provides information about Tones & Bones Manual Physiotherapy Clinic, our physiotherapy services, rehabilitation services, clinic information, appointment services and educational content.

The information provided on the website is for general informational and educational purposes.

2. MEDICAL AND PHYSIOTHERAPY INFORMATION

Information provided on this website about physiotherapy, pain, rehabilitation, exercises, manual therapy, conditions or treatment approaches is not a substitute for an individual professional assessment.

Individual treatment requirements vary from person to person.

A physiotherapy assessment may be required before determining an appropriate treatment or rehabilitation plan.

3. APPOINTMENTS

Submitting an appointment request through our website, telephone or WhatsApp does not automatically guarantee an appointment.

An appointment is considered confirmed only after confirmation from Tones & Bones Manual Physiotherapy Clinic.

Appointment availability is subject to the clinic's schedule.

4. APPOINTMENT CANCELLATION AND RESCHEDULING

Patients are requested to inform the clinic as early as reasonably possible if they need to cancel or reschedule an appointment.

The clinic may establish separate cancellation, rescheduling or payment conditions for specific services, packages, camps or promotional programs.

5. PHYSIOTHERAPY TREATMENT

Physiotherapy treatment is provided based on individual assessment, clinical findings and professional judgement.

Treatment plans may be modified depending on:

Clinical findings
Response to treatment
Progress during rehabilitation
Changes in symptoms
Medical history
Functional requirements
Other relevant factors

No specific treatment outcome or recovery period is guaranteed.

6. INDIVIDUAL RESULTS

Physiotherapy results vary between individuals.

Any testimonials, reviews, photographs or recovery stories published on our website represent individual experiences and should not be interpreted as a guarantee of the same results for another person.

7. PATIENT RESPONSIBILITIES

Patients should:

Provide accurate and relevant health information
Inform the physiotherapist about relevant medical conditions, injuries or surgeries
Inform the physiotherapist about changes in symptoms
Follow professional instructions provided during treatment
Follow the recommended rehabilitation program
Attend scheduled appointments
Ask questions whenever clarification is required

8. EMERGENCY CONDITIONS

Tones & Bones Manual Physiotherapy Clinic is not an emergency medical service.

If you are experiencing a medical emergency or potentially serious symptoms, seek immediate emergency medical assistance rather than relying on this website, WhatsApp or other online communication.

9. WEBSITE ENQUIRIES

Submitting an enquiry through our website does not by itself establish a professional treatment relationship.

We may contact you using the details you provide to respond to your enquiry or appointment request.

10. WHATSAPP COMMUNICATION

We may use WhatsApp Business to communicate with patients and prospective patients.

Communications may include:

Appointment confirmations
Appointment reminders
Appointment changes
Responses to enquiries
Clinic-related information
Treatment-related communications
Promotional communications where appropriate consent has been obtained

WhatsApp and WATI are third-party services and are subject to their respective terms and policies.

11. PROMOTIONAL COMMUNICATIONS

Where appropriate marketing consent has been obtained, we may send promotional WhatsApp communications regarding our physiotherapy services, clinic programs, health awareness activities, camps, offers and announcements.

You may opt out of promotional communications at any time by replying STOP or contacting us at 9840837321.

12. WEBSITE CONTENT

We make reasonable efforts to maintain accurate information on our website.

However, we do not guarantee that:

All information is complete
All information is always current
The website will always be available
The website will always be free from errors
Third-party links will always remain available

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the text, logo, photographs, graphics, videos, branding and other content published on this website belong to Tones & Bones Manual Physiotherapy Clinic or are used with appropriate permission.

Website content may not be copied, reproduced, modified, distributed or commercially used without appropriate authorization.

14. PATIENT PHOTOGRAPHS AND TESTIMONIALS

Photographs, testimonials, reviews and patient-related promotional material will be used only where appropriate permission or consent has been obtained.

15. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and services including WhatsApp, WATI, Google services, Google Maps, Google Reviews and social media platforms.

We do not control third-party websites or services and are not responsible for their content, availability, security or privacy practices.

16. PROHIBITED USE

You agree not to use our website or communication channels:

For unlawful purposes
To provide knowingly false or misleading information
To attempt unauthorized access to our website or systems
To interfere with website operation or security
To distribute malicious software or harmful content
To misuse clinic communication channels

17. PRIVACY

Your use of our website and submission of personal information is also governed by our Privacy Policy.

Please read our Privacy Policy before submitting personal information through our website.

18. CHANGES TO THESE TERMS

We may modify these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective date.

19. GOVERNING LAW

These Terms & Conditions are intended to be governed by and interpreted in accordance with the applicable laws of India.

20. CONTACT US