PRIVACY POLICY

Tones & Bones Manual Physiotherapy Clinic

Website: www.tonesandbones.in
Clinic Address: No. 32, 1st Street, Thirumalai Vasan Nagar, Moolakulam, Puducherry – 605010, India
Phone / WhatsApp: 9840837321

Effective Date: 7 September 2026

Tones & Bones Manual Physiotherapy Clinic (“Tones & Bones”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact our clinic, request an appointment, communicate with us through WhatsApp or use our physiotherapy services.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

Name
Mobile number
WhatsApp number
Email address
Appointment details
Enquiry details
Information regarding your physiotherapy requirements
Information provided during consultation or treatment
Other information that you voluntarily provide to us

When necessary for providing physiotherapy services, we may collect relevant health or treatment-related information.

Please avoid providing unnecessary sensitive medical information through general website enquiry forms.

2. HOW WE COLLECT INFORMATION

We may collect information when you:

Submit an enquiry through our website
Request an appointment
Contact us by telephone
Contact us through WhatsApp
Visit our clinic
Receive physiotherapy services
Communicate with us through social media or other communication channels
Voluntarily provide information to us

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Respond to enquiries
Process appointment requests
Confirm, change or cancel appointments
Send appointment reminders
Communicate with you regarding your treatment or rehabilitation
Provide physiotherapy and rehabilitation services
Maintain appropriate patient and business records
Respond to questions and requests
Manage clinic operations
Improve our website and services
Maintain security
Comply with applicable laws and regulations

4. WHATSAPP COMMUNICATION

We may use WhatsApp Business to communicate with patients and prospective patients.

WhatsApp communications may include:

Enquiry responses
Appointment confirmations
Appointment reminders
Appointment changes or cancellations
Clinic-related information
Treatment-related communications
Service-related communications

We may use third-party WhatsApp Business communication service providers, including WATI, to facilitate these communications.

5. WHATSAPP MARKETING AND PROMOTIONAL COMMUNICATIONS

Where you have provided appropriate marketing consent, we may send promotional WhatsApp messages relating to:

Physiotherapy services
Health awareness programs
Physiotherapy camps
Clinic announcements
Special offers
New services
Educational and promotional information

Marketing communications are optional.

You may withdraw your marketing consent at any time by replying STOP to a promotional WhatsApp message or by contacting us at 9840837321.

6. MARKETING CONSENT

Where marketing consent is required, we will request consent separately from essential appointment or service communications.

We will not use a mandatory appointment/service consent as automatic consent for promotional marketing.

You may withdraw marketing consent at any time.

Withdrawal of marketing consent will not necessarily stop essential appointment or service-related communications.

7. SHARING OF INFORMATION

We do not sell or rent your personal information.

We may share or provide access to personal information to trusted service providers where reasonably necessary to operate our clinic, website, appointment systems and communication services.

These service providers may include providers supporting:

Website services
Appointment management
WhatsApp Business communication
WATI or similar messaging services
Website analytics
Information technology
Security
Other necessary clinic operations

8. THIRD-PARTY SERVICES

Our website may contain links to or use third-party services such as WhatsApp, WATI, Google services, Google Maps, Google Reviews, social media platforms and other external services.

Third-party services may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or platforms.

9. COOKIES

Our website may use cookies or similar technologies for website functionality, security, performance, analytics and improving user experience.

You may be able to control cookies through your browser settings.

10. DATA SECURITY

We take reasonable technical, organisational and administrative measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for providing services, maintaining appropriate records, managing enquiries, resolving disputes, preventing misuse and complying with applicable legal requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal or record-retention requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may contact us to:

Request information regarding your personal information
Request correction of inaccurate information
Request deletion where applicable
Withdraw consent where applicable
Raise a privacy-related complaint
Ask questions about our privacy practices

We may need to verify your identity before processing certain requests.

13. HEALTH INFORMATION

When you receive physiotherapy services, we may collect information necessary for assessment, treatment, rehabilitation, treatment planning and appropriate record keeping.

Such information will be used only for legitimate clinic, healthcare and related purposes.

14. PHOTOGRAPHS AND TESTIMONIALS

We may use photographs, testimonials, reviews or treatment-related content for our website or promotional activities only where appropriate permission or consent has been obtained.

15. CHILDREN AND MINORS

Where information relating to a minor is provided to us, it should be provided by or with the involvement of a parent or lawful guardian where required by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised effective date.

17. CONTACT US

For privacy-related questions, requests or complaints, please contact: